Below are some frequently asked questions.
Frequently Asked Questions
Q. Are there really no hidden Fees?
A. KAL Make Your Move does not charge any hidden fees whatsoever! There is no shrink wrapping charge, no lift-gate charge, no disassembly/reassembly charge, and no long carry charge.
There are additional charges above our hourly rate such as Stairs or Fuel/ Kilometers, Specialty items , however these charges will be disclosed to you in writing ahead of your move.
Q. What if I want to move 1 or 2 items?
A. We do cator to single item moves such as a sofa or a bed.
Q. What is the minimum charge?
A. The minimum charge for moving services with KAL Make Your Move is $375 plus hst.
Q. What is "travel time" and how does it work?
A. Travel time is the time that companies charge to get to your loading address , and back from your offloading address. Many companies will start charging you from the time they leave their premises until they return to their premises. Depending on how far they are from you , the route they take and what the traffic conditions are like, it would be hard to know how much travel time will be added.
Other companies just add 1 hour to your quote to make up for the travel time it takes them to get to your residence and get back to their premises after they are done the job, regardless of how long it actually takes them.
KAL Make Your Move uses google maps to see how long it would take to get to you and back during light traffic conditions. Once our team arrives to your residence, you will receive a phone call which would mark the start time. Our time stops once we finish unloading your belongings. and we would then add the appropriate travel time.
Q. Do I need 2 or 3 labourers to help me move?
A. Depending on the situation, it might make sense to hire a third mover to help on your job. Generally for 1 Bedroom apartments/condos 2 movers is sufficient, however for a house or moves with stairs, it is much more efficient with 4 or more movers. In many cases, having additional movers expedites the job and more often than not will help save money off your total invoice.
With KAL Make Your Move, additional movers cost an extra $65 per hour.
Q. How long does it take to move a one bedroom apartment/condo to another one bedroom apartment/condo?
A. The time it takes to move varies and differs depending on a number of different factors. Some of the variables that would affect the length of the move include the distance between both addresses, if there are any additional stops that need to be made for pick up or drop off of belongings, the amount of belongings a person possesses, if everything is packed in boxes ready to be moved, whether disassembly and reassembly is required, the distance from your front door and where the truck can park, stairs, number of movers etc.
However , we have done numerouse 1 bedroom moves and the average one bedroom condo within the same city can be moved between 3 – 5 hours.
Q. How long does it take to move a house?
- The square footage of the house
- The number of rooms
- The amount of furniture and/or belongings in the basement
- Added items such as patio furniture
- The amount of awkward bulky furniture
- The distance between destinations
All these different factors will depict the length of the move. There have been many times where jobs have taken over 10 hours with regards to moving a house.
Q. How can I quicken the process?
2. Have everything pre-packed and labeled ‘Fragile’ and/or ‘Heavy’ prior to our arrival.
3. If doors need to be taken off their hinges, do so prior to our arrival.
4. Make sure to book elevators, if needed.
Q. Does KAL Make Your Move accept gratuity?
Q. Can I pay with credit card?
Q. When do I pay?
Q. Does KAL Make Your Move do "specialty items" i.e. Appliances, Piano's , Pool Tables, Jacuzzi's, Marble table tops etc.?
Q. Flat Rate vs. Hourly Rate?
A. Typically, an hourly rate is less expensive due to the fact that the flat rate includes the added cost of having an on-site quote. For flat rates a representative would come to your residence and give you a quote after viewing your belongings. Companies usually charge and add to your quote for that added service. As a customer, you might like having the peace of mind knowing how much the total cost will be. By law, the moving company holds the right to increase the amount owed by a maximum of 10% if the move lasts longer than the initial estimate. Knowing the approximate final amount can be useful for insurance purposes as well as knowing the fact that the company cannot work slowly to extend the hourly rate.
At KAL Make Your Move , we offer a very competitive hourly rate, we are confident that you will be happy with the pace of work, and level of efficiency our team provides. If you do require a flat rate, feel free to inquire with our team.
Q. Is it cheaper to just rent my own and truck and move myself ?
Q. What happens if something valuable breaks?
Q. How big of a truck do I need?
Q. Should I remove the clothes from the drawers of my dresser? Or should I remove the drawers completely and leave the clothes in?
A. It is always best to remove your clothes from your drawers. The movers will decide whether the drawers themselves should come out to lighten the load. Usually the drawers will stay in especially if there aren’t any stairs but for heavier furniture, they may need to come out.
Q. How do deliveries work?
A. For Deliveries, we would select a day that is convenient for you and give you a window of time. Usually it is a 4 hour window either in the morning or in the afternoon. Depending on the different factors, we will make sure to send the appropriate size truck, amount of movers and equipment to ensure the delivery is done safely and on time.
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