Frequently Asked Questions

A. KAL Make Your Move does cater to single item moves such as a sofa or a bed. KAL Make Your Move considers these Deliveries. The cost of local deliveries is $250.

Scheduling deliveries is different than scheduling moves, KAL Make Your Move will provide a window, usually either in the morning or in the afternoon.

For moves with 3 or more items, standard moving rates would apply.

If there are 4 items, most of the time it would fall under our minimum charge depending on how far the item(s) are going.

A. The minimum charge for moving services with KAL Make Your Move is $375 plus hst.

A. Travel time is the time that companies charge to get to your loading address, and back from your offloading address.

There are different ways to calculate travel time, many companies will start charging you from the time they leave their premises until they return to their premises. So depending on how far they are from you, the route they take and what the traffic conditions are like, it would be hard to judge beforehand how much travel time will be added.

Other companies just add a standard 1 hour to your quote to make up for the travel time it takes them to get to your residence and get back to their premises after they are done the job, regardless of how long it actually takes them.

While other companies use Google Maps and see the length of time during light traffic conditions.

A. Depending on the situation, it might make sense to hire a third mover to help on your job. Generally for 1 Bedroom apartments/condos 2 movers is sufficient, however for a house or moves with stairs, it is much more efficient with  4 or more movers. In many cases, having additional movers expedites the job and more often than not will help save money off your total invoice.

With KAL Make Your Move, additional movers cost an extra $65 per hour.

A. The time it takes to move varies and differs depending on a number of different factors. Some of the variables that would affect the length of the move include the distance between both addresses, if there are any additional stops that need to be made for pick up or drop off of belongings, the amount of belongings a person possesses, if everything is packed in boxes ready to be moved,  whether disassembly and reassembly is required, the distance from your front door and where the truck can park, stairs, number of movers etc.  

However , we have done  numerouse 1 bedroom moves  and the average one bedroom condo within the same city can be moved  between 3 – 5 hours.

• The square footage of the house
• The number of rooms
• The amount of furniture and/or belongings in the basement
• Added items such as patio furniture
• The amount of awkward bulky furniture
• The distance between destinations

All these different factors will depict the length of the move. There have been many times where jobs have taken over 10 hours with regards to moving a house.

A. Here are some suggestions that can help quicken the moving process:

1. Disassemble bulky furniture that won’t fit through doorways prior to our arrival.
2. Have everything pre-packed and labeled ‘Fragile’ and/or ‘Heavy’ prior to our arrival.
3. If doors need to be taken off their hinges, do so prior to our arrival.
4. Make sure to book elevators, if needed.
5. Ensure Parking is available as close to the front door as possible.

A. Yes! KAL Make Your Move has extensive experience with specialty items, we may rely on our industry partners to move certain specialty items depending on the complexity of the job.

A. Typically, an hourly rate is less expensive due to the fact that the flat rate includes the added cost of having an on-site quote. For flat rates a representative would come to your residence and give you a quote after viewing your belongings. Companies usually charge and add to your quote for that added service. As a customer, you might like having the peace of mind knowing how much the total cost will be. By law, the moving company holds the right to increase the amount owed by a maximum of 10% if the move lasts longer than the initial estimate. Knowing the approximate final amount can be useful for insurance purposes as well as knowing the fact that the company cannot work slowly to extend the hourly rate.

At KAL Make Your Move , we offer a very competitive hourly rate, we are confident that you will be happy with the pace of work, and level of efficiency our team provides. If you do require a flat rate, feel free to inquire with our team.

A. Renting a truck and having friends or family help you move is generally less expensive than hiring a moving company. The drawbacks however is the lack of experience in moving as well as not having the appropriate equipment to protect and speed up the process. You run the risk of someone getting injured (straining their back, falling etc. ) as well your property getting damaged. Legitimate moving companies carry insurance that cover them from these associated risks, and have personnel that have been trained to lift household belongings with technique, minimizing the chance of injuries.

A. Kal Make Your Move has different level of added protections options, the standard insurance that comes automatically with every move is “Release Value protection” which in Ontario is $0.60 per lb. This is not a lot of coverage, to give you an idea if a $1000 Tv which weights 100lbs gets damaged, the compensation would be $60.

With KAL Make Your Move you have the additional option of purchasing “full replacement value protection” This means that if your Tv which is worth $1000 gets damaged, KAL Make Your Move make will have the option to either repair the tv, provide a similar tv in age and specs or provide a monetary compensation of $1000. The cost of this option is $375, and has a $250 deductible.

A. Moving Trucks and Cargo Vans can vary in size from a 9ft. Cargo Van to a 26 ft. moving Truck.

A 9’ Cargo Vans are approx 250 cu. ft. and can be used for a studio or 1 room with a weight capacity of approx 2500 lbs.

10’ Truck are approx 400 cu. ft. and are used for a 1-2 bedroom with a weight capacity of approx 2500 lbs.

18’ Truck are approx 800 cu. ft. and are used for a 2-3 bedroom with a weight capacity of approx 5000 lbs.

26’ Truck are approx 1500 cu. ft. and are used for a 4 bedroom with a weight capacity of approx 7000 lbs.

Here at KAL Make Your Move , we send the appropriate sized truck based on the information provided prior to the move. We have different size trucks and are all used for different size moves. For instances where access is tight, it might make sense to send two smaller trucks. Our Team Advisors are here to make sure the best size truck is sent to each job.

A. It is always best to remove your clothes from your drawers. The movers will decide whether the drawers themselves should come out to lighten the load. Usually the drawers will stay in especially if there aren’t any stairs but for heavier furniture, they may need to come out.

A. For Deliveries, we would select a day that is convenient for you and give you a window of time. Usually it is a 4 hour window either in the morning or in the afternoon. Depending on the different factors, we will make sure to send the appropriate size truck, amount of movers and equipment to ensure the delivery is done safely and on time.

A. Usually people that live by themselves, or have just done a major decluttering, or live a minimalist lifestyle have less than average amount of belongings.

People that have typical furniture for the space they live in are considered to have an average amount of belongings, for example for a 1 bedroom space, they have 1 bedroom set, one living room set, and a dining set.

People with children, or people that have been living in the same space for more than 10 years usually accumulate more than average amount of belongings.

Knowing the difference can help moving companies send the appropriate amount of resources for your move, knowing how many movers to have on your move and the correct size truck makes all the difference in having a smooth move or a very stressful move.
If you are not sure which category you fit in, feel free call us or you can send us pictures and we can help you determine exactly what will be required for your situation.

A.  Anything over 8 individual stairs up or down is considered 1 flight.
Porch steps that are less than 8 stairs are not considered a flight.